Refund Policy

Thank you for shopping with us. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We only accept refunds or replacements under the following condition:

  • The item received is damaged or defective upon arrival.

To be eligible for a refund or replacement:

  • You must contact us within 48 hours of receiving your order

  • You must provide clear photo or video proof of the damaged or defective item

  • You may reach us through our Whatsapp customer service

2. Non-Refundable Items

The following items are strictly non-refundable and non-returnable:

  • All personalized or custom-made products

  • Items that are not damaged or defective

  • Items requested for return due to change of mind, dislike, or incorrect selection made by the customer

3. Refund Process

Once your request is reviewed and approved:

  • You may receive a replacement item or a refund, depending on stock availability

  • Refunds will be processed using the original payment method

  • Please allow a few working days for the refund to be completed, depending on your payment provider

4. Return Shipping

  • If a return is required, we will provide instructions accordingly

  • Return shipping costs may be covered by us if the item is confirmed to be damaged or defective

5. Important Notes

  • We reserve the right to reject any refund request that does not meet the conditions above

  • Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for refunds

By placing an order, you agree to this Refund Policy.

Thank you for your understanding and support 🤍